ABOUT THE ROLE
We are seeking a proactive and client-focused Account Manager to manage client relationships and oversee organic (unpaid) social media content to support the end-to-end success of our clients. You will act as the strategic point of contact for assigned accounts, ensuring smooth implementation, adoption, and continuous value delivery from our AI-powered platform. This is a cross-functional role that interfaces with Sales, Customer Success, and Product teams to provide an exceptional client experience in a fast-paced, early-stage SaaS environment.
KEY RESPONSIBILITIES
Client Onboarding & Relationship Management:
• Lead onboarding activities including kickoff calls, success planning, and implementation tracking
• Serve as the primary liaison for client communications, guiding them through the pilot and rollout journey
• Monitor usage, engagement, and health metrics to ensure adoption and retention
• Conduct regular check-ins, performance reviews, and QBRs with clients
Cross-Functional Coordination:
• Work closely with internal teams (Sales, Product, Designers, and Content Creators) to ensure timely delivery of client requests and campaigns
• Communicate client needs and feedback to influence product development and service enhancements
Success & Expansion:
• Identify upsell and cross-sell opportunities within existing accounts
• Maintain high levels of client satisfaction and support renewal efforts
• Analyze client data to uncover insights that improve the customer experience and outcomes
Reporting & Doentation:
• Maintain accurate records in CRM (HubSp preferred)
• Prepare account status reports and updates for internal stakeholders
• Ensure smooth handovers between onboarding and success teams
QUALIFICATIONS
Must-Have:
• 5+ years of experience in Account Management, Customer Success, or Client Services, preferably in a SaaS or martech environment
• Strong understanding of organic social media management and content workflows
• Strong understanding of digital marketing, CRM workflows, and B2B client management
• Excellent communication, problem-solving, relationship-building skills and experience in social media account management
• Experience using platforms like HubSpot, Salesforce, or equivalent CRM tools
• Comfortable working independently in a remote, fast-moving startup culture
Nice-to-Have:
• Exposure to AI tools, martech, or content automation platforms
• Background working with multi-location clients or franchise businesses
• Familiarity with analytics tools (Looker, Tableau, Metabase, etc.)
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