We are seeking a dynamic Collection Team Leader to supervise and motivate a team of recovery agents to achieve organizational goals. You will be responsible for monitoring daily call volumes, collection percentages, and the overall quality of interactions to ensure compliance with company standards. Your role includes providing real-time coaching, conducting performance reviews, and identifying training needs to improve the team's recovery rate. You will also manage team schedules and handle escalated complaints from customers or clients. This leadership position requires a results-oriented professional who can balance technical collection expertise with effective people management skills.
How to Apply: Apply through CMS Holoul Official Web Portal Or send Email : ***
a. 5+ years of experience in collections with at least 2 years in a leadership role.
b. Demonstrated ability to lead, mentor, and motivate a target-driven team.
c. Strong competency in using collection software and generating performance MIS.
d. Excellent problem-solving skills and the ability to make strategic decisions.
e. Professional demeanor with superior interpersonal and leadership skills.
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