Elite Group Holding is hiring an experienced Contact Center Team Leader for its Dubai operations. The selected candidate will lead and supervise contact center agents, monitor daily team performance, ensure service level agreements (SLAs) are achieved, coach and mentor team members, conduct performance evaluations, resolve customer escalations, prepare operational reports, coordinate with management to improve service quality, and ensure an outstanding customer experience while maintaining company standards.
How to Apply:
Apply through Elite Group Holding Official Web Portal Or send Email : ***
a. Native or fluent Arabic speaker is mandatory.
b. Previous experience as a Contact Center Team Leader or in a similar leadership role is required.
c. Strong leadership, coaching, and team management skills.
d. Excellent verbal and written communication skills in Arabic and English.
e. Strong customer service orientation and problem-solving abilities.
f. Currently based in the UAE or willing to relocate to Dubai.
g. Ability to work under pressure and achieve operational KPIs.
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