Arakkal Gold & Diamonds is seeking a proactive CRM Manager to lead customer engagement and loyalty initiatives across its Dubai, Sharjah, and Abu Dhabi branches.
The role involves developing CRM strategies, managing customer databases, and optimizing communication channels including email, SMS, WhatsApp, and in-store interactions.
You will design and implement loyalty programs, analyze customer data, and collaborate with sales teams to enhance lead conversion and retention.
The position requires monitoring CRM KPIs, measuring ROI, and maintaining data privacy and integrity standards.
This is an excellent opportunity to drive CRM excellence in a leading gold and diamond retail organization in the UAE.
How to Apply:
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a. Bachelor’s degree in Marketing, Business, or a related field
b. Minimum 5 years of CRM experience, preferably in the gold and diamond retail jewellery industry in the UAE
c. Strong knowledge of CRM platforms, marketing automation tools, and customer analytics
d. Proven experience in lead nurturing, retention strategies, and conversion optimization
e. Excellent communication, analytical, and project management skills
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