Elite Group Holding is seeking an experienced Customer Excellence Supervisor to join its growing team in Dubai, UAE. The selected candidate will oversee customer service quality, supervise customer support operations, monitor service performance, implement customer experience improvement initiatives, handle escalated customer complaints, ensure compliance with company service standards, prepare performance reports, conduct coaching sessions for team members, collaborate with department managers, and drive continuous improvement to enhance customer satisfaction.
How to Apply:
Apply through Elite Group Holding Official Web Portal Or send Email : ***
a. Native or fluent Arabic speaker is mandatory.
b. Previous experience as a Customer Excellence Supervisor or in a similar customer service leadership role is required.
c. Strong understanding of customer experience management and service quality standards.
d. Excellent communication, leadership, and interpersonal skills.
e. Ability to analyze customer feedback and implement process improvements.
f. Currently based in the UAE or willing to relocate to Dubai.
g. Strong organizational, problem-solving, and decision-making abilities.
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