The Customer Service Agent - Buggy Operator is responsible for providing high-quality assistance to passengers across various airport touchpoints, including check-in counters, boarding gates, and transfer desks. A primary duty involves operating MATAR Buggy Carts within the terminal to facilitate passenger movement. You will ensure total customer satisfaction by projecting a warm and hospitable attitude while adhering to safety and security procedures. Key tasks include managing passenger flow at security points, handling boarding procedures, and assisting with special handling requirements. You will also coordinate with internal departments to ensure smooth operations and support emergency response plans during operational disruptions.
How to apply: Interested candidates should apply for this virtual recruitment event by sending their CV to the Qatar Airways recruitment team at: ***
Applicants must have a High School qualification and at least 1 year of experience in a customer-facing role within the service industry. You must possess a valid light vehicle driving license from your home country to operate the buggy carts. Successful candidates will demonstrate a pleasant attitude and maintain high grooming standards while on duty. Knowledge of Departure Control Systems (DCS) such as Sabre, Altea, or Macs is preferred. You must be able to work in a fast-paced environment, follow strict standard operating procedures (SOPs), and participate in the Qatar Airways Special Assistance Program as required.
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