Paquik is looking for a Customer Success & User Activation Intern to support our growing user community and help improve the customer journey across our platform.
This is a hands-on internship for someone who wants practical experience in Customer Success, CRM, customer communication, and startup operations.
What you'll be doing:
- Contact Paquik users by phone to understand their experience and help them move forward with the app.
- Follow up with users who registered but have not yet posted a shipment or trip.
- Contact users who started registration but did not complete it and identify what stopped them.
- Follow up with existing users to understand their upcoming shipping or travel needs.
- Record call outcomes, user feedback, and follow-up actions in our CRM.
- Identify recurring customer issues and escalate technical or operational problems to the Customer Success Manager.
- Use prepared call scripts, workflows, and structured user lists.
What we're looking for:
- Confident and comfortable speaking with people over the phone.
- Fluent Arabic with good English communication skills.
- Clear, friendly, and professional communication.
- Organized and able to follow a structured CRM and follow-up process.
- Comfortable making multiple outbound calls during a working session.
- Students, fresh graduates, or anyone looking to gain practical Customer Success experience are welcome.
- Previous customer service experience is a plus, but not required. Full training will be provided.
Internship Details
Role Details:
- Duration: 3 months, with the possibility of extension.
- Compensation: Unpaid internship.
- Flexible schedule depending on availability.
- Training will be provided on Paquik, the CRM, call handling, customer communication, and follow-up workflows.
- Interns who successfully complete the program will receive an experience certificate, and a recommendation may be provided based on performance.
- Strong performers may be considered for future paid opportunities if suitable openings become available.
- This is not a sales or cold-calling position. The role focuses on existing Paquik users, customer activation, support, feedback, and follow-up.
To Apply
Please send your CV along with a short introduction answering:
1. Why are you interested in Customer Success or customer-facing work?
2. Are you comfortable making outbound phone calls?
3. What languages do you speak?
4. What days and hours are you available each week?
5. Are you comfortable joining a 3-month unpaid internship?
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