Sharp Brains Recruitment is seeking a Deskside Support Technician for a backfill position in Riffa. You will provide end-to-end technical support for desktop and laptop systems, covering hardware, software, and connectivity troubleshooting. Key duties include managing IMAC (Install, Move, Add, Change) activities, OS imaging, and patching using tools like SCCM and Intune. You will handle ticket resolution through ServiceNow, provide VIP support, and manage the full lifecycle of end-user devices. The role also involves supporting peripheral devices, performing Active Directory tasks, and ensuring strict compliance with security protocols and ITIL practices. This position serves as the primary onsite contact for critical escalations and requires doenting all incident resolutions and technical guides.
How to apply: Apply through Sharp Brains Recruitment official web portal or send CV to ***
Proven experience in L1/L2 deskside support within a corporate environment. Hands-on experience with SCCM, Intune, and ServiceNow for asset tracking and ticket management. Familiarity with Active Directory and basic user account management. Strong knowledge of Windows OS environments and basic MAC device handling. Ability to provide high-level VIP support and handle critical outages. Must be bilingual in Arabic and English. Willingness to work under a B contract model.
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