Job Description – Retention Desk Executive (English Desk)
Location: Dubai, UAE (Onsite)
Availability: Immediate
Salary: Open to discussion based on experience and knowledge.
Key Responsibilities
Retention of Clients
• Build and maintain strong client relationships through regular communication and excellent service.
• Understand customer needs, address concerns, and manage risks proactively.
• Ensure consistently high levels of satisfaction and loyalty.
Upselling & Cross-Selling
• Identify opportunities to upsell and cross-sell trading produc to existing clients.
• Provide tailored information aligned with evolving client needs and market conditions.
Collaboration
• Work closely with internal teams to resolve issues and align client-impacting decisions.
• Ensure a cohesive, strategic approach to retention and business growth.
Relationship Management
• Conduct regular check-ins and proactive outreach to strengthen engagement.
• Provide training, guidance, and support to help clients maximize trading opportunities.
Resolution
• Act as the main point of contact for client concerns and complaints.
• Collaborate across departments to ensure quick and effective issue resolution.
• Maintain strong customer relationships while resolving problems effectively.
Sales Performance
• Achieve and exceed daily, monthly, and quarterly retention, sales, and upselling targets.
Customer Feedback
• Collect and analyze client feedback on their trading experience.
• Share insights with management and internal teams to improve service delivery.
Trading Market Knowledge
• Stay updated with industry trends, platforms, and market dynamics.
• Apply insights to strengthen retention strategies and boost client satisfaction.
Reporting & Analysis
• Maintain accurate client records, trading activity logs, and retention data.
• Prepare reports on performance, risk management, and client progression.
Risk Management
• Follow company risk management processes and policies.
• Identify, assess, and mitigate potential business and customer risks.
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Ideal Candidate Profile
• Minimum 1 year of experience in For Trading (sales, account management, or retention).
• Previous experience in sales cold calling, real estate, call center sales, or banking is an advantage.
• Proven track record in managing high-ticket sales and achieving strong deposit volumes.
• Strong understanding of trading platforms, retention tools, and client psychology.
• Fluent English (spoken and written).
• Smart, proactive, and resourceful, with strong persuasion and negotiation skills.
• Target-driven, resilient, and motivated by results.
Why Join Us?
• Competitive salary + relocation benefits if based outside UAE.
• Work in a diverse, international environment.
• All leads provided – no need to bring your own book of clients.
• Excellent career growth in a fast-paced, performance-oriented culture.
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