The Front Desk Receptionist is responsible for welcoming and registering hotel guests while adhering to established credit policies and fulfilling special handling requests. You will manage room blocks for arriving guests, handle VIP escorts, and coordinate luggage handling with the Concierge team. Key duties include processing check-outs, exchanging foreign currency, and maintaining a balanced cash bank. You must be familiar with room rates and availability to accept reservations or changes in the absence of specialized staff. Additionally, you will handle guest complaints with professionalism and perform night audit procedures when required to ensure seamless 24-hour operations.
How to apply: Please apply through the Four Seasons careers portal at using Job ID: REQ*** or email your CV to: ***
Applicants must have a minimum of 1 year of experience in a 5-star luxury hotel within the Front Desk or Front Office department. Proficiency in the English language (reading, writing, and oral) is mandatory. Candidates must be able to work rotating shifts, including nights, depending on hotel occupancy. You should demonstrate strong attention to detail, problem-solving skills, and the ability to work effectively under pressure. Previous experience in cashiering and a high level of maturity in handling emergency situations are essential for this role.
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