Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.
· Greet customers when they come into the facility
· Communicate effectively with potential and existing customers
· Build relationships with families
· Handle customer complaints gracefully with a w outcome
· Report to manager if complaints are unresolved
· Lead by example for other staff members by using the customer-focused principle in every customer interaction
· Uphold our Aqua-Tots Swim Schools Core Values
· Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff
· Sell swimming lessons, birthday parties and related swimming merchandise
· Answer phones with the proper Aqua-Tots Swim Schools greeting
· Provide information about our facility, swim programs, and birthday parties
· Give facility tours to new and existing customers
· Register n customers
· Enter absenc makeups
· Prepare new customer Welcome Packets
· Process registration fees and tuition payments at time of registration
· Obtain and verify paperwork from new families on the first day of lessons
· Communicate to instructors absences and makeups recorded during current shift
· Fill out Certificates of Completion for all graduates
· Take photos of all graduates with Ollie the Otter
· Perform all duties as outlined on the daily shift checklist
· Ensure facility safety and cleanliness
· Opening or closing of facility
· Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials
No required previous work experience.
Preferably speaking English and Arabic.
Job Type: Full-time
Salary: KD250.000 - KD350.000 per month
Ability to commute/relocate:
Kuwait City: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Language:
English (Required), Arabic (Required)
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