Job Description
Roles & Responsibilities
Serve as the first point of contact for guests, ensuring a warm welcome and providing immediate assistance.
Manage the front desk operations, including scheduling appointments and coordinating with various departments for seamless service delivery.
Handle inquiries and resolve complaints efficiently, demonstrating excellent problem-solving skills and customer service aen.
Maintain an organized and professional front desk area, ensuring all materials and resources are readily available for use.
Desired Candidate Profile
Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
Previous experience in a front office or customer service role, ideally within the hospitality or corporate sector.
Proficiency in office software (e.g., MS Office) and familiarity with hotel management systems or CRM software.
Excellent verbal and written communication skills in English; additional languages are a plus.
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