The Guest Service Executive will handle the guest check-in and check-out process, ensuring a warm welcome and accurate billing for all visitors. You will be responsible for addressing guest inquiries, providing information on local attractions, and resolving minor complaints professionally. Key duties include allocating rooms based on guest preferences, maintaining accurate records in the hotel system, and assisting with reservation modifications. You will coordinate closely with other departments to ensure high-quality service delivery while strictly following security and privacy procedures, including guest identification verification and safety protocols.
How to apply: Omani National candidates are invited to apply by uploading their CV to the Jumeirah careers portal or sending it to the recruitment team at: ***
This position is part of the National Talent initiative. Applicants must have a High School Diploma (Bachelor's in Hospitality is preferred) and 1–2 years of experience in customer service or front desk roles. You should demonstrate strong problem-solving abilities, attention to detail, and a professional, service-oriented approach. The role requires the ability to use hotel systems accurately and a commitment to upholding luxury service standards. Candidates must be comfortable working in a fast-paced environment and managing guest feedback effectively to ensure a memorable stay.
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