For Omani Nationals only
1.1 Position Summary:
The Help Desk Engineer will provide first-level technical support to end-users, ensuring smooth operation of IT systems and services within the organization. The role requires strong technical expertise, problem-solving skills, and customer service orientation, with a focus on maintaining high availability and performance of IT resources. This role is targeted for Omani nationals with relevant experience in IT support and service delivery.
1.2 Key Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Install, configure, and maintain computer systems, applications, and peripherals.
Escalate complex technical issues to higher-level support teams when necessary.
Maintain doentation of issues, resolutions, and user guides to improve knowledge base.
Ensure compliance with IT policies, security standards, and best practices.
Support end-user training and awareness on digital tools and cybersecurity practices.
Collaborate with IT teams to implement system upgrades and patches.
1.3 Qualifications & Experience:
Bachelor’s degree in Information Technology, Computer Science, or related field.
Professional certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are an advantage.
2-4 years of experience in IT help desk or technical support roles.
Strong knowledge of Windows, Microsoft 365, and common enterprise applications.
Hands-on experience with networking, troubleshooting, and endpoint security solutions.
Excellent communication and interpersonal skills with a customer-focused mindset.
Ability to work under pressure and prioritize multiple tasks effectively.
NOTICE: Esteemed Candidate, You bear complete responsibility for engaging with the employer througout the hiring process. GulfJobs.com disclaims any responsibility regarding your recruitment. A legitimate employer will never request payment for hiring!