The Hotel Manager is responsible for the seamless coordination of all operational departments, including Front Office, Housekeeping, Spa, and Food & Beverage. You will provide strategic leadership to motivate a team of guest-oriented "Heartists" while ensuring compliance with the hotel's annual budget and five-year strategic plan. Key duties include Preparing the annual operations plan, managing yield for rooms and spa, and overseeing capital redevelopment projects. You will act as the hotel's culture leader, ensuring the delivery of Raffles' legendary standards and handling guest concerns with effective follow-up. In the absence of the General Manager, you will assume full responsibility for the property, driving innovation and profit-driven solutions to enhance guest satisfaction.
How to apply: Interested candidates should send their updated CV and professional profile to the recruitment team at: ***
Applicants must have extensive operations management experience across Rooms, Food & Beverage, and Spa divisions within the luxury hospitality sector. You should possess clear knowledge of budget planning and execution, with a proven record of achieving GOP and Health & Safety targets. Exceptional interpersonal and guest relations skills are mandatory. The ideal candidate is an outstanding team leader with a coaching mindset, capable of motivating developing leaders to act as entrepreneurs. A post-secondary degree in hospitality management is highly preferred. Flexibility to work evenings, weekends, and holidays is required for this senior leadership role.
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