Sharp Brains is seeking an Information Technology Support Technician for an on-site deskside support role (L1/L2) in Riffa. You will provide end-to-end technical support for desktop and laptop systems, covering hardware, software, and connectivity troubleshooting. Key duties include managing IMAC (Install, Move, Add, Change) activities, OS imaging, patching via SC, and incident resolution using ServiceNow. The role also involves supporting VIP users, managing peripheral devices like printers and scanners, and assisting with Active Directory tasks. As a primary onsite contact, you will ensure security protocol compliance, antivirus monitoring, and maintain hardware inventory doentation while following ITIL practices in a corporate environment.
How to apply: Apply through Sharp Brains official web portal or send CV to ***
More than 3 years of technical support experience. Proven experience in Deskside Support (L1/L2) and IMAC activities. Strong background in Windows OS environments and mobile device support. Hands-on experience with SCCM, Intune, and ServiceNow. Familiarity with ITIL practices for incident and problem management. Willingness to work under a 1-year extendable freelan contract. Must be able to work on-site in Riffa 5 days a week.
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