Make “New Item creation” or “Item updating” in MS Navision whenever requiredMake “New Customer Creation” or “New vendor creation” or make updates in MS Navision whenever requiredGenerate biometric attendance by everyday morning of every Day and forward it to HRD for all companiesComplete database back up in external hard drive and in the cloud storage on daily basisComplete backing up of “Outlook - Sent items AND inbox” for all usersTroubleshooting: As per requests received from other department for hardwa troubleshootingmanage all configuration / installati Upgradati checks requirements for E outlook, Office utilities, Wireless access points, Hardware devices, System files, O.S, Phone systems, CCTV by prioritizing each request by analyzing the actual business urgency.ERP SYSTEM:Create Item and Calculate Sales Price and Purchase PriceComplete Opening of new month in MS Navision for posting and closes the previous month.Check price confirmation from all suppliers and update price list in MS Navision (Spare Parts)Updating and creating items PTWP CREATION for the projectsAdding the items in COS as per creation of additional items as per approveAssist in any ERP customization requirement Payment Terms, Addi Vendors & Price List etc as per approve managementNew Employee:Completing installation of Bio metric fingerprints for all new employees from the start day of employment upon announcement of new joined by the HRDKeep system ready for the new employee in advance by completing all control checks by configuring email accounts and adding the user in domain as per allowed new user access privileges and allotting a new password for the userHanding over syst to the new employee after providing orientation on security checks and password protection and obtaining signature on syst usageReporting back to the HRD and submitting all signed forms for employee records and recording completion of the process by signing across “new employee checklist” maintained by the HRDEmployee Exit:Upon notification from HRD on exit of any employees ensure all access controls provided are immediately withdrawn and passwords are reset.Report back to the HRD upon completion of the process by signing across “Employee Exit checklist” maintained by the HRD for employee recordsMONTHLY TASKS:Maintain and regularly update all doentations for any modification or addition completed in MS Navision (E.g., Customer / Vendor Creation Form, Item creation or updating form etc.).Generate biometric attendance by 24th day of every month and forward it to HRD for all companiesArchiving emails year wise in users OutlookDOMAIN ACCOUNT MANAGEMENT: Ensure proper Domain account management and setting NTFS permissions for domain users.Admin Tasks: Maintain inventory of cartridges, toners, and Stationary items
Technical Skills
Knowledge of Windows and macOS operating systems.
Basic understanding of computer hardware and peripherals.
Familiarity with networking concepts (LAN, WAN, Wi-Fi, TCP/IP).
Experience installing, configuring, and troubleshooting software applications.
Understanding of printers, scanners, and other office equipment.
Basic knowledge of cybersecurity practices, antivirus tools, and data backup procedures.
Familiarity with help desk or ticketing systems.
Experience
1–2 years of IT support, help desk, or technical support experience is often acceptable for entry-level roles.
Internship, academic projects, or volunteer IT experience may be considered.
Soft Skills
Strong problem-solving and analytical abilities.
Good verbal and written communication skills.
Customer service orientation and patience when assisting users.
Ability to prioritize tasks and work under pressure.
Teamwork and collaboration skills.
Attention to detail and organizational skills.
Additional Requirements
Ability to work flexible hours if required.
Willingness to learn new technologies.
Basic doentation and reporting skills.
Valid driver's license may be required for field-support roles.
Sample Requirement Statement
Bachelor's degree or diploma in IT, Computer Science, or a related field. Basic knowledge of computer hardware, software, and networking. Strong troubleshooting and communication skills. Ability to provide first-line technical support and maintain IT systems. Relevant certifications and prior support experience are preferred.
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