The Patient Relations Executive serves as the first point of contact for patients, ensuring a warm and professional healthcare journey at Al Warqa, Dubai. You will be responsible for welcoming patients, managing appointments and follow-ups, and coordinating with clinical teams to maintain smooth patient flow. Key tasks include assisting with insurance and billing queries, maintaining confidential patient records, and handling feedback or complaints with empathy. You will act as a brand ambassador for HealthHub, promoting specialized services and supporting initiatives aimed at enhancing patient loyalty and overall experience.
How to apply: Please apply through the Al-Futtaim Group careers portal at using Job Requisition ID: 174393 Email: ***
Applicants must hold a Bachelor’s degree in Healthcare Administration, Business, or a related field. A minimum of 2 years of experience in a patient-facing role within a healthcare setting is required. You should have a strong understanding of UAE healthcare regulations and insurance processes. The role requires a professional demeanor, a relentless customer focus, and the ability to handle sensitive situations with integrity. Candidates must be flexible to work in a multi-specialty clinic environment and uphold the Group's core values of respect and excellence.
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