As a Reservations Agent, you will serve as the primary point of contact for guests, handling inquiries via phone, email, and online channels. You are responsible for accurately processing bookings in the hotel system while maximizing revenue through upselling rooms, packages, and services. You will work closely with the Front Office, Sales, and Revenue teams to ensure a seamless guest journey. Key tasks include maintaining up-to-date knowledge of rates and promotions, handling guest requests or complaints with professionalism, and ensuring every interaction reflects the luxury standards of the InterContinental brand.
How to apply: Direct apply through this link:
This role is specifically for Omani Nationals. Candidates should ideally have previous experience in Reservations, Front Office, or a customer service role within a luxury hotel environment. You must possess excellent communication and interpersonal skills with fluency in English; proficiency in Arabic is a significant advantage. We are looking for individuals with strong organizational skills, high attention to detail, and a genuine passion for delivering personalized service. Familiarity with Opera PMS or similar hotel management systems is preferred.
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