The Reservation Sales Agent is responsible for managing guest bookings and inquiries with the highest level of luxury service standards. You will respond to all email correspondence within 24 hours and handle incoming calls using professional etiquette in compliance with IFH and LQA standards. Key duties include accurately capturing guest profiles in the Opera system, verifying payment guarantees before cancellation deadlines, and reconciling commissionable bookings on extranets. You will coordinate closely with other departments regarding special requests, last-minute amendments, and VIP preferences to ensure a seamless arrival experience. Additionally, you will monitor no-shows and apply applicable charges while protecting sensitive guest and company data.
How to apply: Interested candidates should submit their application and updated CV to the Jumeirah Group recruitment team at: ***
Applicants must hold a High School Diploma, though a Bachelor’s Degree in Hotel Management is preferred. You should have 2–3 years of experience in a reservations or front office role within a luxury 5-star hospitality environment. Proficiency in Microsoft Office and experience with the Opera Property Management System (PMS) is essential. The ideal candidate is detail-oriented, possesses strong problem-solving abilities, and can manage multiple booking projects effectively. Excellent verbal and written communication skills are required to maintain the brand's reputation for warm and generous service.
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