The Senior Customer Service Executive is responsible for leading customer support initiatives, resolving complex issues, and ensuring a high level of customer satisfaction. This role involves handling escalated queries, mentoring junior team members, improving service processes, and representing the voice of the customer across departments. The ideal candidate is customer-focused, proactive, and skilled at communication and problem-solving.
Ability to lead by example and support team development.
High attention to detail and organizational skills.
Flexibility to work in shifts, including weekends, if required.
3–5 years of experience in a customer service or client-facing role.
Strong communication skills (verbal and written).
Proven ability to handle difficult customers and resolve conflicts.
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