As Service Coordinator
Responsible with tools inventory and machinery inside the workshop, keeping them in good order.
Responsible with consumables inventory and preparation of required form for replenishment if required.
Responsible in keeping doents of the Department in order, making sure that correct work flow is being followed.
Responsible for preparation of estimation and cost review.
Responsible for preparation of invoice.
Responsible in generating Purchase Request of materials needed for the job prepared by the engineers.
Responsible in writing Minutes of Meeting.
Responsible in organizing files from the server and physical folders.
Updating and submitting manpower movement every week.
Monitor and control tools (log-out and log-in of tools). To make sure that enginee return all tools after each job. Report to accounts in case of damage and loss.
Responsible in updating and monitoring the expiration of equipment calibration.
As Sales Engineer
Responsible in forecasting annual visitation schedule according to the assigned market.
Responsible in getting an appointment to meet customers, arrangement of air-ticket, hotel, transportation, etc. to execute the visitation plan.
Responsible in understanding customer’s requirement and recommending spare parts, repair scope or machinery and report to the management for generation of proposals.
Visit customer, generate and submit visitation reports, update customer profiles and vessel list details, follow up inquiry and record status in the register.
Responsible in gathering useful information from customers and report to the management in order to create a strategic move in concluding orders.
Provide proactive inquiry generation. Generation of sales inquiry & order acknowledgement using the PASSO application
Meet a exceed individual and team sales targets.
Provide the highest level of customer service to all customers and parties throughout the sales process.
Participate in potential weekly a monthly meeting.
Manage day-to-day administrative responsibilities associated with role.
Update inquiry register and visitation plan on a weekly basis.
Responsible in entertaining customers as needed, including foreign guests.
Perform related duties as assigned from time to time.
Must hold Bachelor’s degree in any major. A degree in Mechanical Engineering is an advantage.
2 – 3 years of relevant experience in a similar role.
Able to work with minimal supervision.
Excellent customer services skills.
A good understanding of Sales Process.
Strong computer literacy.
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