The Service Desk Analyst II is responsible for investigating, prioritizing, and resolving technical support tickets for a global leader in data resilience. You will provide hardware and software support, manage user account administration across multiple systems, and ensure strict compliance with Service Level Agreements (SLAs). Key tasks include monitoring ticket escalation, maintaining the IT knowledge base, and handling local office hardware operations such as inventory checks and equipment handouts. Working as part of an international team, you will take ownership of technical problems and provide high-quality remote support to employees while ensuring business continuity and data security.
How to Apply: Apply through Veeam Software Carrier Portal or email: ***
Applicants must have at least 2 years of experience in an IT Service Desk role, preferably within an enterprise environment. Proficiency in both English and Arabic (written and spoken) is required. Candidates must have in-depth knowledge of Windows 10, macOS, and MS Office products, along with experience managing Active Directory and using ticketing systems like ServiceNow. You must be currently located in Saudi Arabia, as applications from outside the country may be declined. The ideal candidate is a proactive problem-solver who can work independently under pressure and has the ability to learn new technologies through self-training and lab time.
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