eMinds is hiring a Senior Customer Service Representative for external customer support in Ajman, UAE.
The role involves handling inbound calls, emails, and service requests, including complex cases and complaints.
You will ensure compliance with quality standards, maintain accurate customer records, and support outbound campaigns.
The position also includes coaching new joiners, assisting supervisors, and meeting daily targets efficiently.
This is an excellent opportunity for experienced CSRs seeking stable employment with incentives.
How to Apply:
Send your CV to:
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a. Diploma or Higher Secondary Certificate
b. Minimum 3 years of experience as a CSR / Contact Center Agent
c. Strong complaint handling and customer service skills
d. Good PC skills and CRM system experience
e. Ability to work shifts and meet performance targets
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