The Team Leader is responsible for supervising a team of Call Center Agents to ensure all service level agreements (SLAs) are met. You will provide daily coaching, conduct live call monitoring, and assist agents with complex customer escalations. Key duties include motivating the team to achieve targets, identifying training needs, and ensuring all company policies are followed. You will act as a bridge between the agents and the supervisor, providing regular feedback on team performance. How to apply: Send your CV to ***
Applicants must have at least 2-3 years of experience in a call center environment, with some experience in a senior or lead capacity. You must demonstrate strong leadership qualities and the ability to motivate a diverse group of professionals. A proven track record of meeting or exceeding team KPIs is essential.
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