B2C Solutions is seeking a dedicated Technical Support Specialist to provide high-quality IT assistance to end users in Qatar. In this role, you will be responsible for 1st and 2nd line support, troubleshooting a variety of hardware and software issues across PCs, laptops, mobile devices, and printers. Key duties include managing user accounts and profiles, logging technical incidents within ITSM tools, and providing specialized support for VIP users. You will also assist with broader IT operations to ensure maximum system availability and resolve escalations efficiently. This position is ideal for a proactive problem-solver committed to maintaining a seamless digital workspace for a diverse professional team.
How to Apply: Send CV to ***
a. Bachelor's degree in Information Technology or a related field
b. Minimum 3+ years of professional IT support experience
c. Strong troubleshooting skills for hardware, software, and peripheral devices
d. Proficiency in using ITSM tools to log and track service requests
e. Experience with SCCM is considered a significant advantage
f. Professional certifications such as ITIL or MCSE are highly preferred
NOTICE: Esteemed Candidate, you bear complete responsibility for engaging with the employer throughout the hiring process. GulfJobs.com disclaims any responsibility regarding your recruitment. A legitimate employer will never request payment for hiring.
