The Telephone Operator acts as a Switchboard Telephonist, accepting and delivering messages for guests and management with high efficiency. You will be the primary point of contact for handling guest inquiries, managing wake-up calls, and responding immediately to emergency calls with accurate information. Your role involves utilizing deep knowledge of hotel facilities and local attractions to assist callers and use up-selling techniques to promote hotel services. You are responsible for ensuring all communications follow brand standards and comply with safety and security regulations. By providing professional and timely responses, you contribute significantly to the first impressions and overall satisfaction of every guest.
How to apply: Interested candidates should send their CV and a cover letter to the recruitment email address: ***
Applicants must maintain a positive attitude and possess exceptional communication skills, particularly over the telephone. You should demonstrate a strong commitment to high-level customer service and have the ability to work effectively both independently and as part of a team. A competent level of IT proficiency is required to manage switchboard systems and guest data. Previous experience in a customer-focused industry or a hospitality environment is considered a distinct advantage. Candidates must be flexible and ready to assist other departments as necessary to ensure smooth hotel operations.
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