The Supervisor oversees the overall operations of the call center department, ensuring strategic goals and high-level KPIs are achieved. You will be responsible for managing Team Leaders, analyzing performance reports, and implementing process improvements to enhance efficiency. Your role involves workforce planning, managing escalated grievances, and collaborating with other departments to improve the customer journey. You will ensure that the department operates within budget and maintains the highest standards of quality and compliance. How to apply: Send your CV to ***
Candidates must have significant experience in call center management. You should have a strategic mindset and the ability to analyze data to drive operational decisions. Previous experience in managing other leaders (Team Leaders) is highly preferred. You must be an expert in call center software and workforce management tools.
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