Supervise daily hotel operations including front office, housekeeping, and guest services.
Ensure guests receive high-quality service and handle guest complaints professionally.
Monitor staff performance and provide guidance to improve service standards.
Coordinate with different departments to ensure smooth hotel operations.
Maintain cleanliness, safety, and operational standards throughout the hotel.
Assist in staff scheduling, training, and supervision.
Ensure compliance with hotel policies and procedures.
Prepare operational reports and update management on daily activities.
Support management in achieving hotel goals and maintaining customer satisfaction.
Note:
Interested applicants can send their CV to the HR department for review via Email or WhatsApp. Only shortlisted candidates will be contacted
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To be considered for the Hotel Operations Supervisor position, candidates should meet the following requirements:
Educational Qualification
Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
Experience
Minimum 2–5 years of experience in hotel operations or hospitality management.
Previous experience as a Supervisor, Team Leader, or Senior Staff in a hotel environment is preferred.
Skills and Competencies
Strong leadership and team management skills.
Excellent customer service and guest handling abilities.
Good communication skills in English (additional languages are an advantage).
Ability to handle guest complaints professionally and efficiently.
Strong organizational and problem-solving skills.
Ability to work under pressure and manage multiple tasks.
Technical Knowledge
Knowledge of hotel operations procedures including front office, housekeeping, and guest services.
Familiarity with hotel management systems (PMS) and basic computer skills.
Understanding of health, safety, and hospitality standards.
Additional Requirements
Professional appearance and positive attitude.
Strong attention to detail and service quality.
Ability to work flexible shifts, including weekends and holidays.
Candidates currently in the UAE or willing to relocate will be preferred.
Note:
Candidates should bring updated CV, passport copy, visa copy, educational certificates, and experience certificates when attending the interview. Only shortlisted applicants will be contacted
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