Job Summary:
Point of contact for dealers on technical issues, escalations, and service-related matters as designated by the Team Leader.
Manage service claim lifecycle including validation, approval coordination, doentation accuracy, and dealer follow-up.
Monitor repair performance, failure trends, and recurring issues, providing structured reports to management.
Coordinate with internal teams (QA, SW, Logistics) to ensure service alignment with product updates and company standards.
Supervise AV unit diagnostics, troubleshooting, and warranty repair processes to maintain service quality.
Maintain accurate tracking of service logs, inventory status, and system records to ensure operational transparency.
Conduct field visits to dealers in UAE, South Africa and GCC when required to support technical resolution and strengthen business relationships.
Support product quality improvement by reporting field feedback and verifying corrective actions.
Qualifications and Skills
2 - 5 years UAE experience
Preferably Philippine nationality
Basic knowledge in MS office (advance knowledge is an advantage)
Good communication skills
Strong knowledge of audio video navigation system repairs and maintenance
Good problem-solving ability and initiative to handle dealer concerns, complaints, and request with professionalism
Valid UAE driver’s license
Not more than 35 years old
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