About Gadgets Reborn
Gadgets Reborn is building a new-age care & repair marketplace—connecting customers with trusted technicians and service partners to extend the life of their devices.
We focus on quality, process, and customer trust, not quick fixes.
Role Overview
We are looking for a hands-on Operations Manager with strong technical expertise in device repairs who can build, manage, and scale repair operations end-to-end.
This is not a desk-only role. You must understand repairs deeply and be comfortable working closely with technicians, vendors, and customer service teams.
Key Responsibilities
Repair Operations
Oversee end-to-end repair lifecycle (intake diagnosis repair QC delivery)
Ensure adherence to repair SOPs, QC standards, and TATs
Troubleshoot complex repair escalations (iPhone, Samsung, Android, laptops preferred)
Technician Onboarding & Management
Onboard, train, and certify technicians (“Gadgets Heroes”)
Evaluate technician skill levels and assign jobs accordingly
Build performance metrics (repair success rate, rework %, turnaround time)
Vendor & Marketplace Management
Manage repair partners (“GR Outposts”) across locations
Standardize pricing, spare parts usage, and service quality
Coordinate spare parts flow and inventory tracking
Customer Experience & Team Coordination
Work closely with customer service to resolve escalations
Ensure transparent communication on repair status
Reduce repeat complaints and improve customer trust
Process & Scale
Improve workflows, automation readiness, and doentation
Prepare operations for scale (higher volumes, multi-city readiness)
Support platform training and adoption (Zoho / internal tools)
Ideal Candidate Profile
Must-Have
Strong technical repair background (phones, tablets, laptops)
Prior experience managing repair centers or service operations
Ability to train and audit technicians
Comfortable with process building & SOPs
Leadership mindset with execution focus
Good to Have
Experience in marketplace or multi-vendor models
Exposure to QC frameworks and spare part management
Experience in U repair ecosystem
disciplined operations background is a plus
What We Offer
Leadership role in a fast-growing tech care brand
Opportunity to build operations from the ground up
Competitive salary + performance-linked growth
Long-term career growth as Gadgets Reborn scales regionally
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