We are Hiring!!
Job Title: Application Support Engineer - Level 2
Employment Type: Permanent
Workplace Type: On-site
Location: Dubai International Financial Centre, Dubai, United Arab Emirates
Note:
Applicants must already be based in Dubai. Only candidates based in the UAE at the time of application will be considered.
School certifica must be attested in Dubai, UAE, through the Ministry of Foreign Affairs (MOFA).
Are you a problem-solver with a passion for tech and a knack for cross-functional collaboration?
We're looking for a Level 2 Application Support Engineer to join our dynamic Product Development team in DIFC. If you thrive in a fast-paced fintech or SaaS environment and have a solid grip on logs, SQL, and troubleshooting, this could be your next big opportunity.
Key Responsibilities:
Technical Issue Management
Accurately investigate and analyze reported incidents using applicati logs and database queries.
Open detailed internal tickets for engineering teams with root cause analysis where possible.
Monitor issue resolution status and ensure follow-up communication with stakeholders.
Fraud & Chargeback Support
Monitor chargeback and fraud case queues.
Coordinate with relevant teams to investigate and respond to fraud-related incidents.
Contribute to the development of fraud prevention rules using business logic and available datasets.
Data Analysis & Reporting
Generate reports from transactional data to support fraud prevention and customer experience initiatives.
Analyze behavioral patterns using historical data.
Support creation in coordination with analytics teams.
Cross-functional Collaboration
Act as the bridge between customer-facing and technical teams.
Maintain structured doentation for all resolved issues.
Participate in system enhancement discussions based on support feedback.
Bachelor’s Degree in Computer Science, Engineering, or a related technical field.
3+ years of relevant experience in L2 technical support for fintech, SaaS, or digital platforms.
Proficient in reading and writing complex SQL queries.
Solid experience in reviewing applicati logs.
Familiarity with cloud infrastructure Azure, etc.) and basic monitoring tools.
Exposure to fra management workflows is a plus.
Understanding of basic scripting or any programming language is a plus.
Experience or interest in technologies is preferred.
Experience with BI tools (e.g., Tableau, Power BI).
Analytical and detail-oriented mindset
Strong communication and doentation skills
Accountability and dependability
Team collaboration and cross-functional coordination
Problem-solving under pressure
Adaptability & Flexibility
Attention to detail and quality Focus
Continuous learning & improvement attitude
Tools & Technologies
SQL, Python, Excel
Jira, Confluence
Power BI
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