About us:
We are a leading EdTech organization in the UAE, committed to transforming professional learning experiences for individuals and corporates through innovative, high-quality training solutions. As part of our growing team, we are looking for a dynamic and “Bilingual Front Office Operations Executive” who can represent our brand with professionalism, efficiency, and warmth.
What We Offer:
· A vibrant and collaborative work environment.
· Opportunity to grow within a reputed, fast-paced and innovative EdTech firm.
· Exposure to regional and international clients.
· Competitive salary package
Role Overview:
The Front Office Operations Executive will be the first point of contact for all clients, learners, and visitors, and will play a critical role in ensuring a smooth, welcoming, and professional front-desk experience. This role also involves supporting the operations team with administrative tasks, coordination, and maintaining service excellence in both English and Arabic.
Key Responsibilities:
· Greet and assist clients, learners, trainers, and guests with professionalism and hospitality, both in person and over the phone.
· Handle all front desk duties including managing calls, emails, inquiries, and walk-ins in both Arabic and English.
· Manage appointment scheduling, training room bookings, and maintain visitor logs.
· Support internal teams with coordination of training sessions, including doentation, attendance sheets, and material distribution.
· Assist in certificate issuance and candidate onboarding procedures.
· Maintain and manage office supplies and front-office cleanliness.
· Act as a liaison between clients and internal departments to ensure seamless communication and service.
· Handle general administrative and clerical tasks as assigned by the Operations team.
· Ensure adherence to confidentiality and maintain a positive brand image at all times.
Requirements:
· Any Bachelor’s degree
· 2–4 years of experience in front office or administrative roles, preferably in the education or service industry.
· Fluency in both Arabic and English is mandatory (spoken and written).
· Excellent communication and interpersonal skills.
· Professional appearance and customer-oriented mindset.
· Proficiency in MS Office (Word, Excel, Outlook); knowledge of C systems is a plus.
· Ability to multitask and prioritize in a fast-paced environment.
· Flexibility to work on weekends or extended hours when required.
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