Responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistently fast, efficient, and friendly service ensuring a Total Quality Experience for both customers and team members
Ensures that all team members are educated on products and services, by developing an understanding of various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the differences in flavor and blends
Hire, train and guide store employees in delivering excellent customer service
Assign rules and responsibilities to employees for operational effectiveness
Develop action plans for the team to meet operational and organizational objectives
Ensure that store is maintained according to sanitation and cleaning standards
Obtain customer feedback and make appropriate business developments or changes to meet customer needs
Monitor and manage store staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance
Develop strategic and operational plans for managing execution and measuring results of store
Schedule regular meetings to discuss business development opportunities and any issues
Communicate clearly with all employees to ensure effective store operations
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