The Guest Contact Coordinator is responsible for managing all internal and external calls to the highest standard, ensuring seamless connections and communication. You will maintain departmental systems, logbooks, and procedures while accurately recording and delivering guest wake-up calls. Key duties include fulfilling special requests such as message taking, printing, and assisting with special occasions to delight our guests. You will proactively manage administrative and technical requirements and coordinate with other hotel departments to ensure operational alignment. This role brings the "We Care" philosophy to life by providing a legendary service experience.
How to apply: Please apply through the Dorchester Collection careers portal at careers.dorchestercollection.com using Reference: 2025-5987 or email the recruitment team at: ***
Applicants should possess a relevant professional qualification or hotel school diploma and have at least 2–3 years of experience in a similar capacity within luxury hotels. You must be comfortable communicating in English (primary language), while fluency in Arabic, French, Mandarin, or Spanish is considered a significant benefit. The ideal candidate has an outstanding customer service drive, active listening skills, and the ability to solve problems in a fast-paced environment. You must demonstrate excellent knowledge of hotel technology and have a proven track record in a relationship-driven customer service role.
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